Refund policy

Last updated: November 10, 2026

We want you to love riding with your LaneHalo. If you don't, this policy explains how returns, refunds, replacements and our warranty work.

30-day money-back guarantee

You can request a return for any reason within 30 days of delivery. We know you need to try a light on real rides, so normal use is fine. To qualify:

  • Contact us first through our contact page with your order number. Please don't send anything back before you contact us. We'll email you the return address and instructions.
  • Return the light with all included parts (mount, strap and charging cable), free of damage beyond normal use.
  • Return shipping is paid by you, unless the item arrived damaged, defective or incorrect. We recommend a tracked shipping service.

Once we receive and inspect your return, we'll refund the full product price to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to post the refund.

Damaged, defective or wrong items

If your order arrives damaged, doesn't work, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. In most cases you won't need to send the item back.

1-year limited warranty

Every LaneHalo light is covered against defects in materials and workmanship under normal use for 1 year from the delivery date. If a covered defect appears, we'll replace the light or refund your purchase price, at our option.

The warranty does not cover:

  • damage from crashes, drops, accidents or misuse;
  • damage from submersion or use beyond the light's water-resistance rating;
  • products that have been opened, modified or repaired by anyone other than us;
  • normal wear and tear on straps and mounts;
  • lost or stolen items.

To make a warranty claim, contact us with your order number and a photo or video showing the issue.

Lost or delayed packages

If your tracking hasn't updated for 10 business days, contact us. We'll work with the carrier and, where the package is confirmed lost, reship your order or refund you at no cost. If your package is marked delivered but you can't find it, Shipping Protection below applies.

Shipping Protection (included with every order)

Every order includes Shipping Protection at no extra cost. It extends the lost-package terms above:

  • Stolen or missing after delivery: if your package is marked delivered but you can't find it, or it's stolen after delivery, we'll reship your order or refund the product price. You won't need to wait for a carrier investigation.
  • How to claim: contact us within 30 days of the delivery date with your order number. One claim per order.

Shipping Protection is a service from LaneHalo, not an insurance policy.

Cancellations and changes

You can cancel or change your order free of charge any time before it ships. Contact us as soon as possible. Once an order has shipped, the return process above applies.

Exchanges

If you'd like a different pack size, contact us. We'll either update your order before it ships or help you return the original and place a new order.

Need help?

Reach us any time through our contact page. We reply within 1 business day.